We offer all UPS services for domestic shipments as well as USPS services for Domestic and International shipments.
For all US shipments we offer a wide array of shipping options from UPS which all include tracking as well as automated tracking notification.
We charge actual UPS rates which will vary dependent on your location. Upon checkout you will be given exact pricing on all UPS shipment methods before your transaction is processed for the following methods:
Next Day Air, 2nd Day Air, 3rd Day and Ground Shipments. :
UPS shipments submitted after 3p.m. CST will be shipped the following day.
For all International orders (outside the US) we offer USPS First class, and International priority.
USPS International Priority has a set rate of $49.95 and typically arrives in 10-20 days. USPS International Priority does have a tracking feature.
USPS International First Class has a set rate of $25.95 and typically arrives in 2-5 weeks. USPS International does not incude tracking.
Specified USPS delivery dates are usual, but not guaranteed.
We have two options for Canada shipping:USPS Canada. Costs $15.95. Typically arrives in 1-2 weeks USPS Priority Canada. Costs $35.95 Typically arrives in 6-10 days.
For our established business customers we can bill your existing shipping account . We are limited to the three major carriers, UPS, FedEx, and DHL.
If your order is placed through our website please include your shipping account number, zip code associated with account, and method of shipping that you would like to use in the comments section upon checkout.
Please note that shipments typically ship the day AFTER the order is placed
Damaged During Shipment / Lost in shipment
Although extensive efforts are in place to minimize the potential of damaged shipments, on rare occasion, accidental breakage from shipment mishandling by the carrier do occur. In these instances we do require immediate notification not to exceed 14 days after delivery.
Upon notification, we will process the claim with the respective carrier and immediately resend the original order or portion of the order that was damaged so that delays are kept to a minimum.
We do ask that you keep the damaged order and packaging for 30 days in the instance that the carrier might wish to pick it up for damage verification, and that you take and e-mail a photo of the damaged item(s) for our records.
Orders shipped by USPS can become lost. Lost shipments will be resent upon customer request after the customer has already unsuccessfully contacted their post office about the shipment. A shipment will be considered lost no earlier than: 2 weeks for domestic shipments. 4 weeks for international priority shipments. 7 weeks for international first class or USPS Canada shipments. Shipments whose tracking identifies them as "delivered" will not be considered lost.
For shipments returned to our warehouse by the shipment carrier (due to an invalid address, a not reclaimed, or any other reason) the customer will have 14 days from the date the shipment reaches our warehouse to claim the shipment as a return and be refunded in accordance with our typical return policies. Orders can be re-shipped if the customer asks for a re-shipment and completes payment of a second re-shipping fee (equal to standard shipping fee for shipping method desired) within 30 days of the shipment being received in our warehouse.
Order Refunds / Exchanges
We offer refunds for a period of 30 days from the time of original purchase. The product in its new, unused, unbroken condition must be received at our facility within this 30 day time period.
This policy excludes custom and wholesale orders. Wholesale order returns are handled on a case by case basis and a RMA # from our customer service staff will be required to process these types of returns.
All order returns will exclude the cost of shipping as these fees are not retrievable from the shipping carrier.
We do not offer exchanges. If a customer orders incorrectly, unwanted items should be returned (according to the above policies) and correct items ordered as a new order.
Shipping refunds are only available if an order error occurs as a result of a mistake by our order processing team.
To return an item, please include the packing slip enclosed with your order and send to:
7735 S. 134th Street Suite 101
Omaha, NE 68138
To learn more about our wholesale applications, please visit our corporate site www.plazmo.com
E-mail questions and comments to Email: firstname.lastname@example.org E-mail wholesale inquiries to Email: email@example.com